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FAQS | TuTu Heaven

CANCELLATION POLICY

1/1/2015 by SWCO
Orders are processed directly online with our credit card company and/or PayPal as soon as they are placed...

CARE

1/1/2015 by SWCO
All our tutus are delicate. They should always be handled with the utmost care when it comes time for cleaning. All flowers and feathers . pins and clips should be removed before washing. All items should be hand washed in warm water and laid flat

EXCHANGES

1/1/2015 by SWCO
All regularly priced items are eligible for exchange if agreed to by management. We do NOT offer FREE shipping on any EXCHANGED merchandise. We do NOT refund any handling or shipping costs for exchanges.

PAYMENTS

1/1/2015 by SWCO
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number

PRIVACY

1/1/2015 by SWCO
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to kee

PROCESSING CUSTOM HAND MADE ITEMS

1/1/2015 by SWCO
All custom hand made items will be shipped out within 5 - 10 days of initial order.

PROCESSING READY TO SHIP ITEMS

1/1/2015 by SWCO
All ready to ship items will be shipped out within 36hrs of initial order. If you need it quicker, please let me know and I will do my best to ship out that same day or the very next day.

RETURNS

1/1/2015 by SWCO
Here at Tutu Heaven™, we want all of our customers to be satisfied with their purchase! We do our best to describe and picture each item in full detail. We are always happy to answer any and all questions about the products we carry or provide any me

SAFETY

1/1/2015 by SWCO
Please be advised that a lot of these garments are embellished and decorated with rhinestones . beads . flowers and other small objects. Parental supervision is strongly recommended for all children under 3. Some items may pose a choking hazard if

SHIPPING & HANDLING - DOMESTIC

1/1/2015 by SWCO
TuTu HEAVEN ships all merchandise USPS. If you need your order quicker, we also offer USPS Priority Shipping and USPS Express Shipping for an additional fee.

SHIPPING & HANDLING - INTERNATIONAL

1/1/2015 by SWCO
We do ship WORLDWIDE - USPS First Class International, USPS Priority International, USPS Express International

TAXES

1/1/2015 by SWCO
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

TRADEMARK . COPYRIGHT NOTICE

1/1/2015 by SWCO
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Southern Wrag Company, Copyrig