FAQS | TuTu Heaven
Orders are processed directly online with our credit card company and/or PayPal as soon as they are placed...
All our tutus are delicate. They should always be handled with the utmost care when it comes time for cleaning. All flowers and feathers . pins and clips should be removed before washing. All items should be hand washed in warm water and laid flat
We do NOT accept exchanges. If you do have an item that you would like to exchange - please follow the RETURNS POLICY and you may then place a NEW order for the desired item.
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to kee
All custom hand made items will be shipped out within 5 - 10 days of initial order.
All ready to ship items will be shipped out within 36hrs of initial order. If you need it quicker, please let me know and I will do my best to ship out that same day or the very next day.
Here at Tutu Heaven™, we want all of our customers to be satisfied with their purchase! We do our best to describe and picture each item in full detail. We are always happy to answer any and all questions about the products we carry or provide any me
Please be advised that a lot of these garments are embellished and decorated with rhinestones . beads . flowers and other small objects. Parental supervision is strongly recommended for all children under 3. Some items may pose a choking hazard if
TuTu HEAVEN ships all merchandise USPS. If you need your order quicker, we also offer USPS Priority Shipping and USPS Express Shipping for an additional fee.
We do ship WORLDWIDE - USPS First Class International, USPS Priority International, USPS Express International
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of TutuHeaven™